Our customers and us

Because building closer relationships with customers enables us to meet their changing business needs more successfully, manage our broader environmental impacts more effectively and improve our long-term financial performance.

In 2007, 72% of occupiers said that British Land understood their needs, compared to 37% in 2005.

The Source provides a comprehensive retail training programme and is helping the Sector Skills Council for retail to develop a Diploma in Retail.

Meadowhall is providing 1,000 retailer employees with discounted public transport tickets and travel advice to make it easier for them to commute to work and encouraging sustainable travel.

We are working with occupiers at Broadgate and Regent’s Place to reduce overall energy usage by 15% from the 2004 baseline by 2010.

"We aim to treat our customers as partners, to help them achieve their goals, and to help us achieve ours.

In 2007 we continued to improve customer service and satisfaction, implementing our ongoing programme of meetings with key occupiers, complying with industry codes and adopting best practice."

We hope you enjoy finding out about our progress to date and our future plans. We welcome your feedback."

Justin Snoxall
Head of the Business Group