Our customers and us
Building closer relationships with customers enables us to meet their changing business needs more successfully, manage our broader environmental impacts more effectively and improve our long-term financial performance.
Recycling facility at Meadowhall Shopping Centre
- Top quartile
- We were recognised in the top quartile of the RealService Index of customer service.
- 98% Lease Code
- 98% of our customers independently surveyed considered that we complied with the Lease Code.
- 94% Service Charge Code
- 94% of our customers independently surveyed stated that we complied with the Service Charge Code.
British Land 2009. All Rights Reserved.
For our full Corporate Responsibility Report: britishland.com/crReport/2009