Targets 2009/10
Our disciplined approach to measurement enables us to set appropriate targets, informed by stakeholder feedback and expert opinion.
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Our use of resources
Portfolio energy use targets Performance / Management Weighting Identify initiatives in building-specific environmental plans and reduce energy use by 5% on an annual like-for-like basis across our managed portfolio. Performance 40% 30% of all occupiers in multi-let office buildings to sign up to Carbon Reduction Memorandum of Understanding or equivalent document. Performance 30% Review longer-term targets to verify whether these remain achievable. Set out actions required to achieve the revised longer-term target. Management 10% Raise awareness of energy initiatives with retailers and identify target retailers to increase engagement. Management 10% Offset carbon emissions within the British Land direct carbon footprint using appropriately certified scheme. Management 10% Portfolio waste management targets Performance / Management Weighting Recycle 50% of managed retail waste across our retail portfolio. Performance 13% Dispose of no more than 20% of managed retail waste to landfill across our retail portfolio. Performance 13% Recycle 60% of waste across our managed office portfolio. Performance 13% Dispose zero waste to landfill across our managed office portfolio. Performance 13% Recycle 90% of fit-out waste for common parts fit-out projects (covered by Construction, Design and Management Regulations) across our entire portfolio. Performance 13% 50% of office fit-out projects (covered by Construction, Design and Management Regulations) undertaken by occupiers to adopt the British Land Fit-out Waste Guidelines. Performance 13% All developments to divert a minimum of 95% of demolition and strip-out material waste from landfill, and a minimum of 85% of construction waste. Performance 13% Work with our construction supply chain to achieve zero demolition waste to landfill by 2010. Develop absolute waste reduction targets for future development projects. Work with our construction supply chain to reduce overall waste generated on development sites. Management 9% Portfolio water use, biodiversity and travel targets Performance / Management Weighting Identify initiatives in building-specific environmental plans and reduce total water consumption by 2% on an annual like-for-like basis within our managed portfolio. Performance 30% Measure the proportion of water consumed from non-mains sources and set a target for the future. Management 20% 15% of managed assets in the portfolio to have Biodiversity Action Plans. Management 15% 25% of managed assets in the portfolio to have Green Travel Plans. Management 15% All developments with a construction cost of over £5 million to result in a net improvement in site biodiversity. Performance 10% Establish intensity targets for water use to benchmark performance by sector against industry standards. Management 10% Sustainable development targets Performance / Management Weighting All new office developments to achieve a BREEAM Excellent rating. All office refurbishments with a construction cost over £3 million to achieve a minimum BREEAM Very Good Rating. New retail construction with a construction cost over £3 million to support the use of BREEAM Retail in areas we can control. Performance 25% All new residential developments gaining planning permission after 2009 to achieve a minimum Code for Sustainable Homes Level Four. Performance 20% All new office developments to be constructed to a standard at least 10% better than the relevant Part L2A Building Regulations. All office refurbishments to achieve an Energy Performance Certificate (EPC) rating of no more than 60. Performance 20% At least 25% of total material by value in new buildings to contain re-used and recycled content. Performance 15% All London office developments to score an average of 36 under the Considerate Constructors Scheme (CCS). Performance 10% Measure the carbon footprint of our on-site development activity and report on our findings. Management 5% Report on partnering with our contractors to address the management of environmental impacts arising from the supply chain for our developments. Management 5% - Our customers and us
Customer targets Performance / Management Weighting Achieve 80% average occupier satisfaction on post occupancy surveys. Performance 30% Achieve 85% recommendation rating from occupiers on post occupancy surveys. Performance 30% Exceed satisfaction ratings for lease flexibility and lease assignments in the 2009 Occupier Satisfaction Index (OSI). Performance 30% Achieve 55% occupier retention across our entire portfolio where the occupier had an unfettered option to renew. Performance 10% - Our communities and us
Community engagement targets Performance / Management Weighting Assets with a staff presence (at least 30% full-time equivalent) to implement an employment and training initiative for the local community. Management 30% Head office to donate more than £350,000 to support good community causes. Performance 25% All assets with a staff presence (at least 30% full-time equivalent) to engage in local fundraising initiatives raising more than £10,000. Performance 20% Undertake pre-application stakeholder consultation on all new developments. Management 15% Establish more systematic recording and reporting for new developments on who has been engaged with, how, and the outcomes of that engagement. Management 10% - Us and our suppliers
Supplier targets Performance / Management Weighting Reduce 2009/10 service charge costs by 5% per m² across the entire portfolio, compared to 2008/09. Performance 30% Achieve 95% compliance of the Service Charge Code. Compliance defined by the RealService industry benchmark. Performance 25% All Property Managers Association (PMA) service charge audits to achieve Gold. Performance 15% Achieve 90% 'green' status on health and safety for the managed portfolio. Performance 10% Reportable accident frequency rate not to exceed 0.25 and lost-day accident frequency rate not to exceed 0.20. Performance 10% All managing agents to comply with the British Land Service Charge Procurement Policy. Management 10% Employee engagement targets Performance / Management Weighting 25% of all Head Office staff to participate in community volunteering. Performance 20% Reduce annual electricity consumption at Head Office per full-time equivalent by 5%, compared to 2008. Performance 20% Reduce waste generated at Head Office per full-time equivalent by 5%, compared to 2008. Performance 15% Recycle 65% of managed waste at our Head Office and send zero waste to landfill. Performance 15% Reduce annual staff London taxi travel by 5%, measured as a proportion of total London travel compared to 2008. Performance 15% Implement staff Corporate Responsibility Engagement and Communication Plan. Management 15%
British Land 2009. All Rights Reserved.
For our full Corporate Responsibility Report: britishland.com/crReport/2009