Measuring performance
Measurement enables us to assess economic and environmental benefits to make good business decisions, and to evaluate our performance in a quantitative manner.
Our disciplined approach to measurement enables us to monitor our progress year-on-year, compare our performance to our peers and set appropriate targets.
We have been measuring and reporting on energy use, carbon emissions and water use in the common parts of our managed portfolio since 2003. This year, we are reporting portfolio-wide performance data on a broader range of measures, including more community, customer, staff and supplier indicators. As in previous years, a significant sample of our resource use data and key performance indicators have been independently reviewed to ensure that appropriate processes are in place to report accurate information.
In May 2009, we will introduce a new system to gather data so that, from next year, we will be able to review our portfolio-wide performance on an ongoing basis. Through quarterly reviews, we will be able to assess the impact of each improvement project and share best practice sooner. We will also be able to focus our attention on those targets and properties where more progress needs to be made, helping us to improve performance. This new system will simplify the process for entering and collecting data, making it easier to delegate data inputting across our supply chain.
