Our performance in 2008/09
Progress statements were provided by external consultants Arup and all 24 performance-based targets were independently reviewed by Bureau Veritas.
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Our use of resources
Energy Use targets 76% Objective: Reduce energy use at our properties by 20% by 2012 Progress Weighting Like-for-like energy use reduced by 2%, compared to our 2004/05 baseline. 13% 25% We completed studies assessing the feasibility of installing low-carbon energy sources at Broadwalk House. 100% 20% We completed a wind turbine feasibility study for our out-of-town retail portfolio. We also completed construction on Giltbrook Retail Park, which has two wind turbines on-site. 100% 15% 78% of our major retail parks are implementing actions to improve energy efficiency. 100% 10% We procured 63% of all electricity across our UK and Continental European portfolio from Climate Change Levy (CCL) exempt sources. 89% 20% We purchased €64,647 of carbon credits to help to fund a project that uses waste heat from the production of iron and steel to generate electricity. This enabled us to offset our remaining Scope 1 and 2 carbon emissions, where we could not achieve carbon reductions. The project is fully operational, registered and verified under the Voluntary Carbon Standard. 100% 10%
Waste management targets 73% Objective: Send zero waste to landfill from our entire portfolio by 2012 Progress Weighting We set a target for next year to reduce the waste generated at our Head Office per full-time equivalent by 5%. We do not have direct influence over the volume of waste generated by occupiers in our office and shopping centre portfolios. 33% 20% We reviewed waste management at all of our major retail parks, with 72% implementing actions to improve waste management. 100% 15% 43% of managed waste from our office portfolio was recycled, with 95% diverted from landfill. 72% 20% 39% of managed waste from our shopping centres was recycled, with 96% diverted from landfill. 78% 20% 40% of managed waste from our Head Office was recycled, with 100% diverted from landfill. 67% 10% We developed and published a Fit-out Waste Guide for our office portfolio. We worked with our occupiers at 201 Bishopsgate and The Broadgate Tower to achieve 97% recycling of fit-out waste. 100% 15%
Water use, biodiversity and travel targets 81% Objective: Reduce water use at our portfolio by 20% by 2015 Progress Weighting Like-for-like water use reduced by 15%, compared to the 2004/05 baseline. 100% 37% We reviewed water use across 66% of our managed office portfolio, 75% of our shopping centre portfolio and all of our major retail parks. We are implementing actions to improve water efficiency at many of these properties. 100% 17% We are implementing Biodiversity Action Plans at 66% of our managed office portfolio, 25% of our shopping centre portfolio and 67% of our major retail parks. 46% 17% We developed Green Travel Plans for 66% of our office portfolio and 50% of our shopping centre portfolio. 67% of our major retail parks are implementing green travel actions. 40% 17% We surveyed our Head Office business travel and developed actions for next year to encourage sustainable travel. 100% 12%
Sustainable Developments 90% Objective: Achieve a BREEAM Excellent rating for all office developments Progress Weighting All three developments we completed this year achieved BREEAM Excellent ratings for design and procurement. All four of our office developments in the detailed design phase have predicted Excellent ratings. 100% 20% Our single residential development which received planning permission after 2007 is currently in the design phase and is predicted to achieve a Code for Sustainable Homes Level Three. 100% 15% Objective: Recover a minimum of 80% of demolition and 70% of construction waste Progress Weighting Both of our developments in the demolition phase recovered 94% of demolition and strip-out material on average. 100% 10% Both of our developments in the construction phase recovered over 80% of construction waste on average. 100% 10% All our developments in demolition, construction, strip-out or fit-out phases reported waste management key performance indicators. 100% 5% Ropemaker used 24% recycled content, exceeding its design projections. Estimated recycled content at Regent's Place One and Two was 25% and at One Osnaburgh Street was 23%. 201 Bishopsgate and The Broadgate Tower did not report on recycled content. 75% 10% Objective: Develop to a standard at least 10% better than Part L2A Building Regulations 2006 Progress Weighting Our developments in design, demolition or construction are set to have 25% lower carbon emissions than Part L2A Building Regulations, with all developments predicted to be at least 10% better than Part L2A. 100% 15% Six of our eight development projects in planning, design or construction complied with the mandatory requirements of our Sustainability Brief. Two projects did not provide sufficient evidence. 75% 5% The average reportable accident rate on our construction sites was 0.30 per 100,000 hours worked and the average lost-day accident rate was 0.16.
50% 10% - Our customers and us
Customer targets 92% Objective: Improve customer service and satisfaction Progress Weighting 82% of occupiers independently surveyed rated their overall satisfaction as good or excellent, an increase from 73% in 2007. 100% 20% 84% of occupiers independently surveyed were likely or very likely to recommend British Land. 99% 15% We piloted our post-occupation survey at York House. We will now roll this out to all our new and refurbished properties, including 201 Bishopsgate, 338 Euston Road and The Broadgate Tower. 100% 10% We achieved 51% occupier retention across our portfolio, where the occupier had an unfettered option to renew. Next year, we are targeting 55% occupier retention. 100% 5% Objective: Comply with industry standard codes and adopt best practice Progress Weighting In 2008, our managing agents scored an average of 97% against our service charge key performance indicators, reported on a quarterly basis. 94% of our occupiers independently surveyed considered that we complied with the Service Charge Code. 97% 15% Our managing agents provided data on Lease Code and CLAS compliance. A very low data return rate contributed to a 2.5% reported compliance rate. 98% of our occupiers independently surveyed considered that we complied with the Lease Code. They rated our lease flexibility above the industry average. 50% 15% In 2008, our managing agents scored an average of 97% against our Licence for Alterations key performance indicators. 97% 10% Objective: Meet the resource targets that we have set for our portfolio Progress Weighting We established environmental collaboration initiatives with occupiers on a trial basis at 201 Bishopsgate and The Broadgate Tower, 350 Euston Road and our Head Office, York House. We will be extending this in 2009 to a further four buildings. 100% 10% - Our communities and us
Community involvement targets 94% Objective: Promote community involvement at our properties Progress Weighting We implemented Community Action Plans at both of our office estates and all of our shopping centres. We are also implementing community actions at 78% of our major retail parks. 100% 40% We completed a community investment assessment, which we submitted to the London Benchmarking Group. 70% 20% 24% of our Head Office team participated in community volunteering initiatives. 100% 10% Objective: Undertake wide-ranging, early stakeholder consultation on all our new developments Progress Weighting We carried out stakeholder consultation on both of our developments in the planning phase, before submitting planning applications. Both applications were successful. 100% 30% - Us and our suppliers
Supplier performance targets 100% Objective: Ensure all managing agents meet the commitments in our Service Charge Procurement Policy Progress Weighting Property Managers Association (PMA) service charge audits were undertaken at eight of our retail parks, leading to six Gold Awards and two Silver Awards. 100% 50% In 2008, our managing agents completed 89% of health and safety actions on time at our properties, monitored through our E-risk Manager System. 99% 25% Objective: Ensure contractors on all projects achieve a better than average score under the Considerate Constructors Scheme Progress Weighting Contractors on our five developments in construction achieved an average score of 36 out of 40 on the Considerate Constructors Scheme. This is 13% better than the national average of 32 out of 40. 100% 25%
Employee engagement targets 100% Progress Weighting All employees were invited to a series of presentations on Building Together. We also communicated our Building Together strategy to all employees through emails and updates to our website. 100% 25% We are establishing a new staff working group to identify ways to reduce electricity use and waste at our Head Office by 5% per full-time equivalent next year. 100% 50% At our Building Together awards ceremony, we communicated our results and achievements to many of our employees, managing agents and members of our project teams. 100% 25%
British Land 2009. All Rights Reserved.
For our full Corporate Responsibility Report: britishland.com/crReport/2009