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CUSTOMERS

We aim to treat our customers as partners, to help them to achieve their goals, and to help us to achieve ours.

  • Customer satisfaction
  • Cutting occupancy costs
  • Resource reduction partnerships
  • Natural Resources
  • Customers
  • Communities
  • Staff and Suppliers
  • Properties
  • AWARD Voted Landlord of the Year 2009 by UK retailers.
  • £3.5m savings for occupiers on service charges, with average savings of 7% per m2
  • BEST SERVICE
    CHARGE
    Voted Best Service Charge Provider by UK retailers, for the second year running.
  • 30% of occupiers in our multi-let offices signed carbon reduction agreements.
  • AWARD Estates Gazette’s National Property Company of the Year 2009.

Thank you for your proactive response in seeking to minimise retailers’ occupational costs. It’s encouraging to know that we are on the same side, working to the same goal to make us mutually more competitive.

Clive Bentley
Property Director, Costa Coffee

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