Medium-term targets

We launched our partnership approach to corporate responsibility in 2007. This year, we added even more challenging targets for the next few years.

This data is independently assured, so
you can be confident that we are reporting accurately – on those issues most material
to our business. All data in the Report covers the period from 1 April 2009 until 31 March 2010, unless otherwise stated.

Targets

NATURAL RESOURCES

To reduce managed energy use by 20% per m2 for each property type by 2012, compared to 2009.

  • We used 15% less energy per m² in our offices this year, 17% less in our shopping centres and 12% less in our retail parks. We used 12% more in our Continental European properties and will work with our agents to address this.

To send zero managed waste to landfill from all our properties and developments by 2012.

  • We diverted 83% of managed waste from landfill this year, and 86% of development waste.

To reduce managed water use by 20% per m² for each property type by 2015, compared to 2009.

  • We used 38% less water per m² in our retail parks this year and 19% less in our Continental European properties. There was no change in our offices and an increase to 0.9 cubic metres per m² in our shopping centres from 0.5, largely due to the inclusion of new properties.

To achieve planning consent for a zero carbon commercial building by 2015.

  • Our developments are designed to have 27% lower carbon emissions on average than current standards.

CUSTOMERS

To achieve 80% customer satisfaction with us and our managing agents by 2013.

  • 82% of our UK customers rated us as good or excellent in 2009, up from 73% in 2007. 43% rated our managing agents as good or excellent, up from 40% in 2007.

COMMUNITIES

To set a 2015 target for local satisfaction with British Land as a developer.

  • Next year, we will establish a methodology to measure local satisfaction with British Land as a developer.

STAFF

To set a 2015 target for staff satisfaction with British Land as an employer.

  • Next year, we will carry out a survey to measure staff satisfaction.