Retailer Feedback
"We have a very good relationship with British Land. Overall British Land is professional, but there is room for improvement.”
- Property Manager, Electronics Retailer, Spain
Building relationships
- Iñigo Taboada
- Asset Manager
We will work more closely with you to understand your changing needs.
We will try to ‘climb into your shoes’ so that we make decisions that help you to achieve your goals – at the same time as helping us to achieve ours. Through our new key account programme we will build relationships with you. We will provide you with regular email updates on what we are doing to address the priorities you identified. We also invite you to get to in touch with us where we can be of help.”
- Key account programme
- Contacts directorY
- Setting high standards
You said...
“With British Land the relationship is okay, but we need them to understand our problems.”
- Board Member, Home and Garden Retailer, Portugal
So we...
We are setting up a key account programme to build relationships with you to understand your changing business needs. All of our major retailers will have a designated contact person who will set up regular, face-to-face meetings, as well as ongoing email and telephone communications.
You said...
“The relationship and communication with British Land is very good and efficient. The contacts at British Land find solutions to problems but they are good humoured and charming at the same time. I think that's quite a rare quality.”
- Owner, Entertainment Retailer, France
So we...
We have published this online contacts directory, as well as a downloadable contacts card. We hope that this makes it even easier for you to get in touch with us when you need to.
You said...
“I can get in touch with British Land whenever I need, and they are efficient. Communication with British Land is good with regard to business needs. Occasionally there are delays in coming back to us with answers.”
- Administration Manager, Home and Garden Retailer, Spain
So we...
We will outline our standards for communication, encouraging regular telephone and email contact, as well as face-to-face meetings. We hope that will also improve consistency. We also plan to send out regular email updates and expand our contacts database to make sure that these emails reach you in a timely manner.