Retailer Feedback
Retailer
Feedback 2010
Retailer feedback
- Alfonso Cuesta Castro
- Fund Manager and Head of European Asset Management
In early 2010, we commissioned an independent survey of our retailers because we wanted to know what you really thought about us, our managing agents and our properties, as well as the way we manage our portfolio and your costs.
We wanted to identify opportunities to improve, at the same time as highlighting examples of best practice so that we could introduce these across our portfolio to raise performance.
Your views
Much of your feedback was positive, with many of you commenting that we are professional and efficient – and even charming. You seem to be happy with the quality of our portfolio - and see our management as on a par with other leading retail real estate companies. We will work to improve on this so that we become your partner of choice.
There were also some clear opportunities for improvement. Findings often varied from country to country – and so one of our priorities is improving consistency in the service we provide across our portfolio, implementing similarly high standards at each property, in each country.
We welcome your feedback and invite you to find out more about how we plan to address the priorities you identified. We plan to undertake further surveys to gain your valuable feedback.”