Retailer Feedback
Tender process
Our managing agents always put main supplier contracts out to tender to seek the best deal for you.
“To us what matters is the final value. We prefer to pay higher service charges and enjoy a greater service than pay little and receive a bad service. You pay for what you get.”
- Board Member, Home and Garden Retailer, Portugal
Managing service charges
- Santiago Neira
- Asset Manager
We recognise that service charges are your money – and must be spent with your needs in mind.
We are working with our managing agents to ensure that this ethos underpins any expenditure at our properties. Our service charge agreements with you vary from country to country; in some places charges are fixed, elsewhere they change year on year. Whatever the agreement, we want our agents to offer you the best value possible, identifying savings that can be achieved without affecting the high standards that generate footfall and shopper spend.”
- Improving communication
- Being
prompt - Delivering
value
You said...
“I think the market as a whole is not transparent enough.”
- Managing Director, Optician, Spain
So we...
We are reviewing our service charge communications, exploring ways to offer you a more detailed breakdown of costs, as well as providing an annual budget and annual reconciled statement.
You said...
“It would be nice to receive the service charge reporting figures well in advance.”
- Managing Director, Home and Garden Retailer, Portugal
So we...
We will look at the timings of our service charge communications, making sure that we send them to you as early as possible.
You said...
“In normal circumstances service charge costs would be good, but in the economic downturn they are expensive.”
- Property Manager, Electronics Retailer, Spain
So we...
We are working with you and our managing agents to identify opportunities to reduce service charge costs. Our managing agents already put main supplier contracts out to tender to seek the best deal for you.