Delivering Value
17% rated satisfaction with value for money on service charges as good or excellent. Although only 11% said that we were below average value for money we will work with you and Broadgate Estates to improve this.
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"Service charges are expensive, but are par for the course around here."
- Property Manager
Broadgate Estates has been tasked to review the way we provide and procure services and identify real savings in each building which we can start to deliver to you from October 2009.
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"I would like British Land to consider ways to reduce the service charge."
- Head of Property
and Corporate ServicesWe have begun a process to deliver real savings in service charge costs for 2009. In July we will hold meetings at each building to get your initial feedback on proposed measures to achieve these savings. Broadgate Estates will be in touch to arrange these meetings. We will finalise our plans for these reductions in September.
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"It would be nice to have more say in what services are provided and whether there is scope to reduce costs."
- Finance Director
We will engage all buildings and occupiers in our cost reduction plans for 2009 and beyond. We are arranging meetings both in July and September to discuss our plans and to consult on next year’s budgets. This consultation will become a normal step in the process for the future.
What we have already achieved Delivering value
- No increases targeted in 2009/10 service charge budgets
- 10% reduction in property insurance premiums for 2009/10
- Broadgate Estates has tendered gas supply for all buildings where contracts were due on 1st July achieving an average 37% reduction in gas unit costs
