Simplifying approvals
67% rated the approvals process as good or excellent.
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"They issue permits promptly and requests are processed well. They haven't put any obstacles in our way and I am highly satisfied."
- Head of Human Resources
Extend the monitoring of response times on licence applications beyond Broadgate Estates to encompass all licences handled by lawyers to reduce response times further.
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"My main complaint is how expensive it is. We are charged a fortune. Solicitors’ fees for us to make an alteration are unbelievable and really mount up."
- International Senior Manager
We will fix all fees in relation to licence applications. Fixed fees may need adjustment however if you make material changes to the full information pack which you supply to Broadgate Estates.
Details of fees
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"The online form we have to fill in is not user-friendly. The platform needs updating. Overall, though, the way the applications are handled has improved."
- Property Manager
Work with Broadgate Estates to improve the online form for licence applications.
What we have already achieved Approvals
- Responded to 93% of requests for Licence for Alterations within five days in 2008, as well as writing Letter Licences or instructing solicitors within five days of receipt of full information.
