retail

80% of you rated British Land as your landlord as good or excellent, an increase from 71% in 2007.

This year, we will be focusing on:

• Reducing service charges further
• Managing our agents more closely
• Ensuring that we comply with industry codes
• Standardising the approvals process
• Working with you to understand your needs
• Controlling energy costs

RealService carried out over 30 telephone interviews with Property Directors, senior members of facilities management teams and personnel responsible for service charges and sustainability. Interviews were conducted during January and February 2009, with each interview lasting between 30 and 40 minutes. Quantitative and qualitative feedback was gathered. See who we spoke to.