Complying with the codes
92% considered that British Land complied with the Service Charge Code, an improvement from 89% in 2007. 100% considered that British Land complied with the Lease Code, an increase from 92% in 2007.
-
"They give us detailed service charge breakdowns, which I find nice and clear."
- Operations Manager
Continue to provide detailed budget packs and monitor whether Broadgate Estates delivers information on a timely basis.
-
"I'd like a much clearer service charge budget statement."
- Facilities Manager
Review and revise service charge budget packs in September for production of next year’s budgets.
-
"Tim Roberts has endorsed the Code and is driving his team to implement it. Leadership from the top has helped."
- UK Property Director
Carry on publishing service charge performance data. Measure compliance with the Service Charge Code through the RealService industry benchmark.
What we have already achieved Service charge codes
- Issued 100% of service charge information on time in 2008.
- Provided you with budget packs (containing a three-year forecast), mid-year reviews and forecasts, and annual reconciled statements.
- Monitored whether Broadgate Estates provided you with service charge information on a timely basis.
- Issued Lease Code and Service Charge Code guidelines to Broadgate Estates.
- Joined the Commercial Landlords Accreditation Scheme.
