Office
85% of you rated British Land as your landlord as good or excellent, an increase from 75% in 2007.
This year, we will be focusing on:
- Identifying opportunities to reduce service charges
- Improving how we manage development projects
- Working with Broadgate Estates to raise performance
- Working with you through carbon partnerships
- Ensuring that we comply with industry codes
- Simplifying the approvals process
RealService carried out over 20 telephone interviews with Chief Operating Officers, Property Directors and senior facilities management personnel. Interviews were conducted during January and February 2009, with each interview lasting between 30 and 40 minutes. Quantitative and qualitative feedback was gathered. See who we spoke to.
