Standardising approvals
62% rated the approvals process as good or excellent.
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“British Land does respond to requests quickly. There are never any problems with things like applications for alterations. It always goes smoothly.”
- Property Manager (Grocery Retailer)
Work with agents to maintain high standards, continuing to monitor whether they respond to requests for alterations within five days, as well as issuing Letter Licences or instructing solicitors within five days.
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“Their process is efficient. Generally, it would be good if it could be more streamlined and less costly.”
- Director of Property
(Home and Garden Retailer)Fix licence fees for agents to £300 for a Letter Licence and £500 for a Formal Licence (complex licences may incur additional costs).
What we have already achieved Approvals
- Responded to 98% of requests for Licence for Alterations within five days in 2008, as well as writing Letter Licences or instructing solicitors within five days of receipt of full information.
